Have booked through them many times before but never again - always been bordering on inflexible at the best of times but the barbarically aggressive nature of the no deposit in any situation is ludicrous... I get the desire to avoid convenience cancellation, but months before with a very legitimate reason and not a pound back. Sure Sykes got tehir pound of flesh with the £990 deposit, but we never rebooked the trip so the rest of the money was never secured and nobody from our group of 6 adults will ever book with them again - ludicrous system which you would expect to have a human layer of compromise behind the rigid surface rationale. . . . . Just worked themselves out of tens of thousands of pounds worth of business for the next 10-20 years just to crunch £900 out of someone you could have just given back as credit to use on Sykes - awful system, terrible business model.... P.S YOU CAN FIND MOST OF THEIR PROPERTIES ELSEWHERE - dON'T BE FOOLED - THEY WILL LIKELY BE AVAILABLE ON SITES OFFERING MORE FLEXIBILITY AND AN OVERALL BETTER SERVICE