DO NOT TRUST THIS COMPANY. Numerous issues with customer service and money still owed: 1. Booked a cottage to receive 6+ emails confirming booking (8th April) 2. Received an email (12th April) asking me to get in touch with no context. PI called and emailed (several times) to no reply. 3. Finally a response telling me the owner had declined the booking… 11 days after making the booking! (19th April) 4. Phone call to find another property - one offered was c14 miles from where we needed to stay, the other had reviews of mould in the cottage. Agreed to move booking to cottage with mould out of necessity. 5. Was then told we owed an additional £63 so changed our mind and decided we didn’t want to stay somewhere with mould for extra cost - Sykes agreed the refund in full (21st April) and it would be in my account in 3-5 working days (fair enough) 6. After numerous emails, over three weeks later, we still have received nothing by way of refund. I am told to check with my bank as this has been processed - my bank cannot see this payment. Last email received from Sykes now 72 hours ago.