I booked a property with Sykes in May 2022. I paid £560 deposit. In January this year we had to cancel because of needing funds for repairs for my daughter's home. We informed Sykes..they said contact the insurance company !. The insurance company said we weren't covered for that...even though it was supposed to be cancellation insurance !. They said contact Sykes !. I've been doing that since January. I even wrote to there CEO: Mr Graham Donohue...of course he didn't respond !. You just get told 'It's in the booking conditions '. My wife and I were both nurses for 40 years so we've got a lot of experience with people ( especially in A&E at night), but this bunch are legalised robbers ! especially when I offered to pay a reasonable amount !. The property by the way..was rebooked within 3 weeks and that was still 4 months before our holiday date !