Shocking customer service who are happy to take your money and run! They do not represent or protect the customer from any property miss representations or take any responsibility. They expect the customer to know everything about the property before booking, when this is Sykes job to be accurate and honest! Upon arrival Property stunk of wet dogs (attempted to mask with 4 air fresheners). Customer service said well the property accepts pets! They suggested they could look at getting a cleaner if I was to take photos and send them to them to prove the smell was an issue... What??? There was also a used dummy and toothbrush on the floor along with copious amounts of flies. Customer services again wanted photos to lodge a complaint and contact the property owner. Property was Located 5m from a very loud and heavy single carriage way, which had trucks, tractors and commuters. Property vibrates with some of the heavy trucks. Customer services said, we state you "may hear some noise" and it was my job to establish the specific location of a the holiday cabin on a holiday park and to know the local information! I'm sorry this is the responsibility of Sykes Cottages to establish the precise location, local knowledge and represent properties accurately! I advised that I would not be staying upon arrival and requested a relocation... they refused... I requested a full refund and I'll find alternative accommodation, they refused. I requested a partial refund, they refused. My eyes and my 2 year old daughters eyes flared up with the smell. My 36 week pregnant wife would not be able to rest or sleep with the noise level. Disaster! I will never use this company again to look for a holiday and will advise all to beware. I've stayed at many hotels across the World and if I've ever had a problem they have always been resolved or compensated Paid for 4 nights stay and we didn't stay one! Customer service both disappointing and disgusting. Profit not customer service driven