Not surprised to hear poor reviews. Customer Service very disappointing. Not sure what they do for their money but not inspecting property or ensuring up to a reasonable standard. Last week got back from a week in a rural holiday cottage in Suffolk. No hot water for a week, dishwasher broken, bedroom roof leaked water in heavy rain , carpets had dog hair on them . The worst obviously no hot water as old cottage just had a tiny bath in a sloping bathroom, no shower. So boiling kettle for washing selves and in kitchen every day. Owner did send in electrician and plumber but couldn't be fixed and led to believe problems on going. Sykes offered us all our money back after 3 days if we left straight away but we had a hotel in Hertfordshire booked for the weekend and we live in Devon. So we were offered 4 unsuitable properties either in a town or with no dedicated parking. We decided to stay put and were led to believe we would get compensation. The owner refused claiming apparently we were exaggerating. She stopped answering my calls and Sykes took days to get a reply. They would not give me her email and told me to take it up elsewhere. So annoying as this really spoiled our holiday. I could not get them to see until the cottage is fixed it should not be let out. We were not the first without hot water. Good way for the owner to save on electricity!!!