Booked a property in Anglesey a year in advance, with over 1third deposit, due to a change in personal circumstances, we requested a cancellation in January 2023,some 7 months before the holiday start date, the reaction of Sykes was we will contact the owners and come back to you, some 48 hours later we were advised that the property was jointly owned by 2 partners, 1 was it appeared to allow us to cancel, but the other owner would not agree, this went back and forward for a week, in the end , Sykes advised if we still wanted to cancel. We would have to forfeit £1380 pounds as a penalty My wife and I decided to continue with this holiday, as we did not want to pay the penalty fee On arrival at the property, 1 of the owners, asked when the rest of our party was arriving, we then had a long discussion re our original request to cancel etc It appears that we have been mislead, by both Sykes and the owners, as each is blaming the other Will never ever book with this company again