We stayed at Garthgate in coniston for the unbelievable cost of £5,000 .When we arrived the velux windows of this smart house would not open as the battery packs were flat .We complained to the owner that we could not open the windows but he wasn't interested. The house was so hot so we pulled a handle to open the windows manually and a screw came loose .We put the screw back in and the window opened ok .At no point were we told not to open the windows manually .Three days after returning from our holiday sykes took £1,000 from our account to pay for the window we apparently damage.This is a total fabrication as the window was not broken but sykes would not listen and took the side of the owner .I asked sykes how we were meant to open the windows if the battery packs were dead but they ignored us .Avoid sykes and Garthgate coniston at all cost unless u want your hard earned money taken in seconds