Skye cottages only cater to landlords. We who book their cottages by paying large amounts have no rights or no say. We booked the Dower house at Melchbourne through Skye. The description was false on their website regarding the rooms, we had such great difficulty accessing internet through out the house, the house is old and stairs make such loud noises which makes it impossible for kids to sleep at night. We left the house then receive an email from Skye saying there’s some black mark on the kitchen top, we inform them that the mark was already there and we saw it when we arrived hence we deliberately did not clean as we never made it. Thee charged us 150£ just to wipe it off .. wtf . We paid 700 quid for 3 nights and then they charge us 150 just for some mark which they have no evidence of that we made it/ landlord never took any photos or videos before our arrival and has no proof that we did it/ does that mean when we arrival at property we are meant to check every corner and take a. Video to defend us in the end ? There is no appeal , no complaint policy , nothing that you can do. Basically you are at their mercy. You leave the property and they charge you any amount and without any proof whatsoever. What a money making business. Make sure you book air BnB instead of Skye cottages