We booked 23/06/23 to stay at Muddykins Cottage in Devon for one week from Saturday 26/08/23 – Saturday 02/09/23. On Saturday 26/08/23 at 12.30pm I received a telephone call from a Sykes advisor to inform us that we can no longer stay at Muddykins Cottage as it has been “damaged”. We were given no further explanation and were told we would be emailed alternative available properties. We were already in Devon, having driven three hours from our home with a packed car, two children and one dog. The three alternative properties sent were in mid Wales (a further four-hour drive), a house in Dartmoor without a garden and a cottage on Exmoor. When I explained these weren’t a match for what we had booked, I was advised to “pull over to search on the Sykes website to find an alternative property”. As you can imagine, this was extremely difficult driving in rural Devon with poor reception. After three hours parked up in a car park, over twenty phone calls to Sykes, no further details or apology and an emailed list of “one bedroomed alternative properties” we were eventually advised there was no similar property available for our holiday. We then had to drive the three-hour journey back home with no apology, no further explanation and no holiday. As we had been let down at such short notice and on August Bank Holiday weekend we were unable to book anything else. We contacted the representative of the owner Muddykins Cottage, who had been advised by Sykes that we had been found an alternative property. They had no idea the short notice we had been given, the lack of an alternative holiday nor the fact we had received no apology. They were horrified we had spent nine hours in a car travelling with children and a dog / parked up trying to liaise very unsuccessfully with Sykes. We then contacted Sykes by Messenger on 29/08/23 and was told by Connor that this would be looked into and someone would contact us. To date we have heard nothing. To say this was an awful experience for our family was an understatement. We have never experienced such atrocious lack of customer service or empathy from any company.