Booking Ref 6L5UB-23-EN Very poor and unprofessional service My experience is worth a minus 5 stars. I have used Sykes Holiday Cottages before and generally they have been OK, however they have now (since 2019) outgrown their capabilities to provide a reliable service. In April, they took my deposit money twice and it took 5 days to reverse the error. Not even an apology because it was computer error!!!!!! It was a good job I had the funds in my account and that I noticed it, because I doubt that they would have said anything. Today, I received a message from the property owner about our rental starting tomorrow. I wanted to reply to the message, but it has to go through the Sykes App/Website but the message was not showing there so I could not answer directly. I tried the website CHAT (@76 yrs old I hate those things) but that waited until I typed in all I wanted to say, before that told me that they were busy and to try later!! I tried telephoning but the telephones where not working. Their text/messaging service wasn’t working either. Their telephones are now working but you have to listen to being told twice to make sure you make the correct choice, so you don’t get through to the wrong department and even then I had to twice suffer around 30 to 40 minutes of very tinny music made worse by the sound of radio static before they answered and I had to fully explain the communication problem I had to two different people to find out they both did something, but the problem is still not resolved, because they obviously did not listen when I told told them of the problem. The icing on the cake is when an email to the CEO, the Customer Relations Manager and to their general info@ email addresses has gone totally ignored. They clearly have problems with computers, telephones and despite having at least 14 Directors and Chief Officers, they are clearly short of people to deal with customers!!!!! I doubt if I will ever use them again. I will even check their subsidiary companies and not use them either.