I have managed my own holiday rental property for many years and decided to pass the online management to Sykes to avoid the calls from guests late at night asking random questions like some guests do and are intitled to do so. So I signed up with Sykes even though they charge a massive 17% to 20% commission for the bookings including VAT. After a totally disjointed onboarding experience being passed to so many different people at Sykes all asking the same questions and all of them had a different option on things such as the fire risk assessment which I was told i could complete a form for but turned out I need a professional fire risk assessment which took ages to sort out. There were to many issues to list with going with Sykes but one of the biggest issues was that no one at Sykes told me that their system would not allow different check in days for different parts of the year, I always had Saturday to Saturday in summer and any check in day for the rest of the year. I kept asking them why they were not getting many bookings and they responded that it was a slow year! Eventually I looked on their site and put in dates for a weekend (Friday to Monday) as this was most popular in the previous 7 years of bookings. As they had used for the check in/out day as Saturday the charge for a weekend was the price of 2 weeks as it bridged over either side of Saturday so charged double!! I lost thousands of pounds worth of bookings in the year I was with Sykes and I would never recommend them to any owner looking for them to manage their holiday rental bookings, their customer service to owners is terrible and I'm surprised how big the company has got. There was a guest that booked through Sykes that had a issue with the hot tub and the lady from Sykes that called just asked me do I have the guests number to call them and sort it out! So basically Sykes don't even help when there is a issue at the property even though they had the hot tub maintenance guys number to call in case the hot tub had any problems!