I booked for a week for our family,11 of us in total in a large farm house in Honiton. I paid a low deposit. 2 weeks later I realised our grandchildren had different half terms and needed to cancel. I phoned and was told I wouldn’t lose any more than the deposit. When my bank statement arrived I noticed. £348.30 had been taken from my account. I have been told I can only rebook the same property. All school holidays are all ready booked up. And I huge farm house is not suitable for2 grandparents! I am not allowed to book a more suitable property. So I am loosing £400 for a booking which lasted 2 weeks before cancelling. Absolutely shameful!! I would definitely not recommend this company!