Like many, many other reviewers, I'm giving 1 star as 0 is impossible. Sykes are an utter disgrace, someone needs to step in and shut them down! Let me first of all say, this is in no way a reflection on the property I rented via Sykes through Air BnB. The property was amazing, well looked after and I would be more than happy to highly recommend it to anyone. The problem was the booking process; I would implore all property owners, please do not use Sykes to represent you as a booking agent! I booked the property for a work trip, I needed to add a few extra days to the original booking (for which the property was available), so I made a request for an extension via Air BnB; Sykes refused it. I messaged them via Air BnB to ask why, which was met with silence. I put in another extension request, which this time remained unanswered for a week. It was the day I was due to check in, with still no response, so I called them. It took me 20 minutes to get through to them on the phone, but eventually I managed to speak to someone. As a previous reviewer stated I was met with the comment “we cannot revise your booking due to data protection". I asked the Sykes employee, how we were breaching data protection in this extension process, they could not answer me, so I had to go on to explain how data protection laws work and how booking through Air BnB works (being very familiar with the processes myself from numerous work trip over the years). I asked if they had a customer complaints department, which they replied they did and asked to be transferred. After a further 10 minute wait, again I was told “we cannot revise your booking due to data protection" (I actually think it was the same person I originally spoke with, I think they may operate out of a garden shed in Chester). Again, I explained how data protection and Air BnB worked and how we are not breaching any policies (de ja vu!). After a further 10 minute lengthy conversion with their “Team Leader” (Probably went outside the shed for a smoke) I was informed they would email me with an update on the issue before I checked in. Guess what…. I arrived at the property to check in with no update! As I literally opened the door, I received another message from Air BnB saying my extension request has been denied. Lessons learnt…. Never ever, ever again, have any dealings with properties booked via Sykes!!!!