I am a cottage owner. Sykes cancelled MY customers bookings during the high Christmas season for no viable reason and ruined the Xmas & New year bookings for 6 sets of guests. Then are attempting to charge me circa £15,000 to pay the guests back with additional compensation, plus compensation to Skye’s. The person or persons dealing with me at Sykes clearly had super low reasoning skills and questionable intelligence and wielded their (bit of) power over me and MY customers. Thankfully, I have left Sykes now and book guests through Independent Cottages. I pay an annual fee of approx £400 and that’s it … no 20% fee or super low pricing that brought in the ‘wrong’ type of customer. I can set my own pricing. Owners should consider moving to Independent Cottages for a far superior agency service, flexible service & money. I think it is also a better and cheaper option for the customer. I can see I’m not alone in being subject to Sykes gross incompetence and fraudulent behaviour. Don’t expect any helpful replies from Sykes