As an owner we were treated dreadfully. Sykes let our house to a family of 8, who were encouraged to pay insurance through Sykes, and then proceeded to invite all their friends and trash the place. We received no help or compensation from Sykes (even with the renter's paying Sykes for insurance) and instead they are trying to sue us for breaking our contract with them because we said we didn't trust them to look after our property anymore and cancelled further bookings. After the harrassment and bullying we have had to give in and pay Sykes. We are now at least 5k out of pocket (after the damage and break of contract fees) due to their dreadful service. Never again. Don't trust them to look after your property at all. Keep away from Sykes.