My husband booked a cottage on the Saturday and then cancelled on the Monday. He had booked the wrong cottage, and set about booking an apartment in the correct location with Sykes. On the Monday he booked the 2nd location, Sykes took £255 from his bank account for the 1st property as way of cancellation and £50 for the 2nd one. He phoned Sykes who advised he was not entitled to a refund for property 1, even though it’s 3 months away, then informed him that if he cancelled the 2nd property , he would be charged an additional £200. So this means that we would be £550.00 down without a holiday to go to. This is outrageous!!! They are scammers, and there is nothing apparently we can do. Avoid these scammers.