I cannot get my head around this low deposit scheme. It seems wildly unfair that a spouse can literally die, you can experience extenuating circumstances and they make absolutely no allowances because you agreed to terms and conditions? There is no compassion or empathy. It’s not a fair set up, if a holiday owner cancels that’s the end of it but if a holidaymaker cancels they have to pay hundreds? How are you supposed to know someone is going to unexpectedly pass away!! I think it’s an absolute scam and I have no idea how it is even a legal and approved process. They bombard you with ‘book for £20’, ‘secure for £20’ on every page then right at the last minute put in the fine print that you’re liable for full deposit payment NO MATTER WHAT!! They say it’s to help those in financial difficulty but it 100% to prey and take advantage of them. The business is disgusting.