Paid the deposit and within the hour had to cancel as one member of our group couldn't make the date - which was by the way over 5 months away until we were due to go - Sykes took the next instalment for the holiday the next date direct from my credit card. You cannot speak to them. The automated phoned system takes you through all the phone options then cuts you off. If you text their message service they don't reply - absolute scammers - I would highly recommend you find a different company to book your holiday with - and use your hard earnt money more wisely. Disgusting service and Company.