Awful company to deal with, I will never use again. I have had a massive change in personal circumstances and looked to cancel my holiday asking Sykes for a full or at least partial refund as it was 4 months away that I asked to cancel from attending the cottage, so plenty of time to re-advertise. I then asked if I could change the name on the booking so could at least offer to another couple and the answer was no. A money grabbing, unhelpful company. The phone cuts you off, they never reply to emails and their responses are quite frankly rude and unhelpful. They do not understand your individual circumstances or take these into account. I would really like it if Sykes could reply to my review, or else I will take this further! Awful company. Will never use again or recommend.