We had booked a week in North Yorkshire for the upcoming September (2024). However, my wife suffered a serious stroke a while back and has deteriorated steadily to the point that I am now her full time carer, helping her dress, toilet, feed, medicate etc. She can't walk more than 5 yards and has to use a stroller and mobility scooter. With all this taken into account, we both felt that the upcoming holiday would be a washout, so decided to cancel. Contacted Sykes who were totally hapless. Even though I'd paid in full at the time of booking AND taken out cancellation insurance, when I tried to cancel, I was shown the pop-up that I am not entitled to a penny! Why??? I contacted the insurance company direct who then sent me a 'claim form'! It was 8 pages long and full of bumff! Question after question unrelated to why I wanted to cancel! In the end I gave up trying and will now have to accept that I will probably lose £709 paid! I have used Sykes many times over the years but never again! Words of warning!..... don't fall for the 'Insurance scam'!!