Firstly I never put a bad review on any sites before. We’ve stayed in Sykes cottages before & have always had nice holidays. We booked a cottage in the Lakes for our anniversary. On arrival the toilet wasn’t working, I emailed them & rang the emergency line & left a message. Nobody returned our call. I phoned the next day & they arranged for a plumber. He came & made a temporary repair, with a promise of returning & a full repair. The temporary repair worked about every 4 flushes, the rest of the time we had to use a bucket of water to clear toilet. I’ve contacted Sykes costumer services 3 times since our return, who’ve not even sent a cursory apology.