This is the worst most dishonest company I have ever come across in that they pretend to have a way to contact them but they don't. The phone numbers simply refer you to their website which only allows for options which in one way or another means you have to pay up. They do not have a customer service at all. They are not Regulated by either the ABTA or ATOL. I will be reporting them to the Ombudsman as they are obliged to have a complaints system which they don't so you can't even make a complaint to them. The single star is because you have to give them a star to leave a review. Says it all.