I want to cancel my holiday in Northumberland. I live in Somerset, a minimum 6 hour drive away. I am waiting for a knee replacement and won't be able to drive all that way. I booked last year. I have stayed in the cottage twice before when it was managed by Northumberland Coast and Cottages who were excellent. They were taken over by Sykes. The cottage owner is lovely. I want to cancel as soon as possible so the lovely owner can re let. Can't get through to them on the phone. Their answerphone message said their phone system is down and to message. I messaged, got one response and then nothing! No confirmation of cancellation. Nothing! Non existent customer service!