Absolutely shocking .. I booked a holiday in caravan in Cornwall, paid for it and then realised I had pressed June instead of July.. the company lied to me after I called and sent watts app messages and they even replied .. saying the land lady had said no to me getting a date changed pr even my money back .. They lied they had not spoken to the landlady and tried to blame booking.com who of course said it was sakes cottages that had messed up .. They will not take responsibility and the women you speak to on the phone are the most irritating non personality robotic clones of corporate companies no compassion ..Absolutely dead inside Shocking company if the land Lords only knew I now will make sure all my customers and clients will know NOT TO BOOK FROM THIS POOR CUSTOMER SERVICE