We rented a beautiful home from Sykes in Ambleside, England. Everything was great, but the heat did not work. The radiators were cold to the touch. I called Sykes about this and no one called me back. In addition, in my e mail correspondence with Sykes, they took several days to return e mails. In the business world the rule is to respond to your customers within 24 hours. I wrote a review to this effect on Sykes web site and they EDITED it! Then they wrote below the editing that it was approved by me. After my review, someone from Sykes did contact me by e mail to ask who I called when my call was not returned. I gave them the numbers I called -- the ones they provided! Then I get a form letter from Sykes saying that this has been investigated and case closed. No sorry, no explanation, nothing. I will never rent a property from Sykes again. They do not care about their customers and they are unprofessional. If you look at the above summary, Sykes has received 1,390 reviews on this forum and has 1 1/2 stars. That is pretty bad. Don't rent a Sykes property. There are so many other possibilities!