We made a booking through Sykes which was accepted and we received a confirmation email of our booking. A few months later we were told by Sykes that this was now cancelled as the owner had taken a personal booking and it was therefore now double booked and ours had to be cancelled. The other options we had looked at were no longer available at this stage and whilst Sykes sent us some alternative options, none of these were of appropriate price, standard or location. We therefore had to book elsewhere and ended up paying double for the accommodation of our trip. When talking to Sykes, we were told that it was completely at the owner’s discretion and they could accept and then cancel a booking whenever they liked with no repercussions. Obviously, this came as a huge shock to us as it is a terrible business model for anyone booking with them so we would highly advise against using this company, as we know companies such as Airbnb would not allow this. R.e. compensation for our complaint, we were told Sykes could not do anything and it was entirely at the owner’s discretion, which obviously we never then heard back from. On investigation of this, we found this was a complete lie by Sykes (according to their terms and conditions found online) and they could provide us with 20% compensation following our complaint. I have now tried to call Sykes a number of times and requested call-backs and nobody has contacted us. We think this is completely unacceptable and would strongly advise people to avoid booking with this company at all costs.