I booked a cottage in May last year and paid deposit. The holiday is for this September. I looked at the reviews last week and they were just awful, as they were on a different cottage holiday website. One particular problem is with the shower leaking down into the living room, plus the cottage is dirty. A lady who booked the cottage for June this year asked Sykes if the shower had been fixed before she went. They assured her it had been fixed but when she arrived it hadn't and it spoiled her holiday. You can't speak to anyone at Sykes because the phone keeps cutting you off. Messaged them on their app to cancel my holiday and waited a week before it was cancelled. They are refusing to refund my deposit, despite them being in breach of their booking terms so now I'm having to appoint a solicitor. Avoid this horrible company.