I have been trying for over a month to resolve some lost property from a stay. I have contacted Sykes 14 times over the last month, I have been promised 3 different call backs which never came. The emails sent were never responded too and the portal didn't work and the WhatsApp service was always to busy to respond. I even went to Cornwall on holiday and a was 8 miles from the property 20 miles from the local office I offered to drive and collect my items myself and over a 2 week period Sykes inept service still couldn't resolve this. I write this as I have now been on hold for 53 minutes and in the end used another phone to ring new bookings the only line that gets answered. Happy to take money but back it up with zero service levels. New bookings had to call the local office for me.