Shocking customer service or lack of should I say. Emailed them weeks ago to try and cancel my booking this August. The father of my sons’ cancer spread to his brain and he was given weeks to live. Emailed them to cancel my booking using an email address they used to mail me and got no reply. Emailed again- no reply. Emailed them using a different mail address I found online- no reply. Called them and hung on the line for a long time and asked for a call back which I didn’t get. Finally resorted to calling the property owner direct and got nowhere with him just referred back to Sykes. Waited 30 mins on a call today and ended up asking for a call back again. When I did get a call back I was told they had received none of my 3 emails over the last few weeks. The father of my sons passed on Saturday so the funeral will likely fall during my booking dates. Only option now is if the property gets relet in the next 11 days for any sort of refund. Will NEVER use this company again