We have booked to stay at accommodation via Sykes cottages for the end of the month. We noticed a review from a disgruntled customer that a number of items were missing from the garden despite clear pictures showing a BBQ and hammock. We were concerned by the false advertisement so have asked the situation to be clarified with the owner prior to our arrival, we booked the property based on the garden and it’s facilities. Sykes cottages said they would call us back but never did. On ringing back a week later for an update the lady explained her notes said that I had hung the phone up on her colleague and there was no mention of the request or query. Fortunately Sykes cottages appear to record all calls and this is reassuring to know! What a waste of time.. We hope the situation will be rectified prior to our arrival however due to our dealings so far with the company I am not convinced..