Worst customer service I have ever come across. I don't usually leave reviews (good or bad) but I feel I need to warn people about this company. On arrival, the rented property was filthy; stains everywhere, dirty surfaces and disgusting carpet and bathrooms (you couldn't walk anywhere barefoot). When I complained to Sykes, they said to leave the key at the lockbox and a cleaner would be around at 1pm the same day. I waited at the lockbox for nearly 2 hours so that I could escort the cleaner to the property and show them the issues. Instead, they snuck in and did a cursory wipe of worktops and left. When I complained again to Sykes, another cleaner was sent the following day and again I waited at the property in order to point out everything that needed doing. A lovely lady came but she said she was only being paid to do surfaces and mop the kitchen floor (no other floors and no other cleaning eg the bathrooms) so that's all she did. The second issue was that one of the toilets did not flush properly. The first maintenance person came and said there was no issue so when I complained again, a second maintenance person came, I pointed out the issue and he agreed the flush was not great. He also said that Sykes is happy to list properties that other companies would not. The third issue was that I was being bitten in the night. Again, a pest control person came when I was out and confirmed there were no bed bugs or fleas. So how does one explain the bites every night? I have wasted more than half of my holiday waiting for cleaners, maintenance and pest people and none of the issues have been fully resolved. Each time you mention compensation, Sykes put up obstacles - this needs to happen before we have that conversation or that needs to happen before we can have that conversation. The Sykes call handlers need to go on a customer services course. Louis said to me, "I'm not inclined" to help and when I said it is so hard that I feel I need to leave reviews about Sykes, he said, "you are entitled to your opinion". Wow. Scarlet was equally unhelpful. There is no empathy about the hell you are experiencing and no willingness to help. I've booked multiple properties in the past through Airbnb and Booking.com and never had an issue. This was the first time using Sykes and I will never be using them again. I suggest you steer clear of Sykes. The listings are misleading and if you have an issue, they won't be trying to help you. I guess their strategy is to make it so hard that it wears you down and you give up.