Shocking company. Holiday from hell. I paid £1,063 for a weeks stay at a Holiday cottage in Penzance for me, my partner and 5 year old daughter. We arrived for check in at 3pm and got told it hadn't been cleaned and to come back at 4.30pm. We arrived and there was black mould on all the bedroom walls and bathroom. Place absolutely stank of damp and mould. Place had not been cleaned despite being told it had been. Soiled underwear and sanitary towels in drawer. It was disgraceful. Place felt sticky, all surfaces not clean, bent lampshades, hair on wall, etc. There was a disabled lift in the property that was datrd 1994, old thing and still in use, which looked like a death trap with crush hazards. Clearly no health and safety checks have been done at the property and place in desperate need of investment. No sufficient ventilation systems, bathroom dated and floor always flooded with water. I complained to the owner, and they said they would clean it the next day when we were out. They removed the black mould, and gave us a "dehumidifer". But this wasn't a dehumidifer, but an air cooler! Place continued to stink of damp and mould all week. Fighting for some sort of partial refund at the moment. No way is this cottage worth the price paid for the stay.