Where do I start with how bad this company is? Despite contacting the telephone helpline in June and miraculously getting through to a customer service operator(and given the standard of service received the title is a complete misnomer) to advise I could not see/pay or amend my booking as their portal never works- she advised they were aware of issues but were working to fix it and here we are two months later and still not fixed . Called again today as had some time to spare lol - on hold for wait for it - My booking reference number is MS68I-24-EN, property reference 927592 email confirmation received 24/01/2024 deposit paid balance outstanding due on 23/09/2024 and before I get some smart comment about the payment being incomplete - tell me exactly how I can make a payment if the booking doesn't appear on your portal ? and nobody in customer service responds ? Your customer service score 1.2 reflects how poorly your company performs