Extremely disappointing and upsetting experience with Sykes Cottages. We booked for a three night pet friendly stay at Cleveland Way Pods. Book in was at 4pm and Sykes were supposed to text with an access code. So we packed up the car and the dog and set off early to stop off at Dalby Forest on the way to make a day of it. We stopped off at a garage when we were 40 minutes from the destination, checked my phone for the text from Sykes only to find a voicemail, left at 3.15pm, stating the holiday had been cancelled! It took a while to get through to customer service and ‘all they could do was apologise’ they tried to find alternative accommodation but there was nothing within 100 miles, they agreed to ‘fast track’ a refund and eventually said they would compensate with £50. 5 days later and more phone calls, (where they explained they could do not have the ability to fast track refunds) I received my refund but not the £50 compensation, this instead is currently on my Sykes app account page as an ex-gratia credit due to covid and expires on 22nd June 2022!!! I am absolutely appalled at the lack of concern, they explained that the booking had been cancelled due to the owner pulling out from Sykes, and due to an admin error, they had forgotten to inform me. Disappointing does not describe how we felt turning the car around and travelling back home, I would never use Sykes Cottages again and it looks like I will not receive any further compensation, to cancel a holiday by voicemail, 45 mins before we were due to arrive in is disgraceful.