I did not receive the £150 cleaning deposit back that i paid to the owner of the holiday let and Sykes Cottages have been no help at all. More serious than that though, 7 days after we returned home my 9 year old granddaughter received through the post a formal caution letter from the local county council for fly tipping !! It appears that the owners/ housekeeper of the holiday let decided to dump the contents of the wheely bins (5 black bin bags) down a country lane. Unfortunately for us one of the bags contained a birthday card envelope to my granddaughter at her home address. Her parents had to fill in a formal PACE form on her behalf. Obviously we contacted the council in question and explained the situation and they are pursuing the owners. On both these matters Sykes have shown no interest or concern. Getting them to reply to an email is like pulling teeth. This was the second year running we have booked with Sykes, there won't be a third.