Made an online booking for a cottage in 2025. Agreed to pay a deposit of 87 pounds and gave payment info. They immediately (same day) showed the booking as cancelled, re-listed the booked dates as available to others, and charged the equivalent of 327 pounds to our credit card. The only contact avenue was to click on our online booking and message them. Since they had cancelled our booking, that was a dead end. We pursued other means and could not get any response. There was no way to leave a phone message after trying several international calls. Eventually we found an email address and emailed. No response. I have filed a dispute with our credit card company. I would not book a holiday through them again and, if I was a rental owner, I would not list with them. Sykes? Yikes!