Burnside Cottage, Braithwaite stayed in this cottage for the past 3 years and booked while we were there for 2025, deposit paid and booking contract confirmed via e mail. Owner has refused our booking for 2025 due unpublished feed back given following this visit. Wish I had pressed publish instead of being professional and sending it as confidential. Arrived to find a large note on oven saying it was not working. 3 days later received a phone call from Sykes saying engineer arriving that day and to leave a key which we reluctantly did as it there was no where to lock away valuables, car keys etc. Alternative was to stay in all day. Engineer attended, oven not fixed. On departure left polite note for Housekeeping Team and additional note re blocked shower drain which I cleaned removing clumps of hair that had clearly been there a long time and noisy airlocks in both toilets which were there from day we arrived and could be a sign of something serious ie blocked drains. Via Sykes on line feed back to owner also mentioned garden has planting growing over paths and in need of some attention (safety issue) toaster works but no markings as so well used and could lead to a fire if something is burnt which is another safety issue. tv far too small for lounge which we have mentioned before. acknowledged new garden furniture but questioned why leave broken set in the garden and not clear a broken bbq that had a note on it 'left by previous visitors use at own risk'. Why not clear the rubbish? Received call yesterday from sykes saying our booking had been refused by the owner. Totally in breach of their contractual T & C's which we will take further. Lets hope that the other comments made re cleaning standards etc by other visitors have not resulted in the same treatment