Sykes cancelled our booking a week before we were due to travel and the replacement accomodation was dirty - clearly hadn’t been cleaned for a long time. Thick dust in many places and used bar of soap with someone else’s hair on it in the bathroom. When I complained I was told ‘soap is hygienic’ so I shouldn’t complain?! Also left my keys at the property - called Sykes the next day and they said they would speak to the owner and try to locate them but 3 weeks later I still haven’t had a response after 4 more phone calls ‘we will call you back’ and I’ve sent 3 emails all of which have been ignored. Absolutely appalling customer service, will never use Sykes again and encourage friends and family to avoid too.