If I could give sykes zero I would...I accidentally book the wrong dates and realised a soon as I booked..so after checking to see if the dates I that I need was available which they weren't (this was for August next year) sp we had cancelled..with in several minutesbof booking . The very next day we tried to find contact details for them and find an email address which I wrote to see if they can so something with the deposit I was accepting all the deposits to be refunded but if they cake back and said the give us a partial refund we would have been happy as we were aware it our fault...however the reason for such a low score is the attitude and the lack of understanding and empthy..1 the biggest one is that we were told that that the problem is that we did the booking and cancelling online..if we did it booked by phone and cancelled by phone within 24 hours they would have been able to assist us..I am still trying to work out why if they are unable or do not want to assist anyone that makes the book and cancelled within 24 hours using thier online facility..if this is the case they why offer the option to book online???..we was also told to claim on the insurance we book foe them..however it doesn't cover this and to make a claim we need a policy number which we haven't recieved...we were also told that they could not assist us as 7 days had pass before we made them aware of out situation? When in fact we emailed them the next day and had recieve a response from the email as well as managing to speak to them three days after the booking ..and by the time we received the message stating its been over 7 days this was actually 4 days after the initial booking...so overall customer service is bad and to he honest I would have probably dropped it if they just said so no..but feel i am being unfairly treated just because i book and cancelled online rather than phone so is still fighting this..but do not go with them but if you do DONT I repeat DONT boom online