Booking Reference: A4CJD-24-EN We booked 5 St Michaels House in Lyme Regis in October 2024 over the phone with Sykes directly, paid for it in full and had confirmation emails where to collect keys and have a great stay etc... Fast forward three days later, and we're sent an email to say the house isn't available now, on closer inspection it now appears to have been booked for a longer period, that included the duration of our stay. So it would appear a better offer came along and we were simply cancelled, even though it was paid in full and confirmed at least three days before this stay was organised. We contacted Sykes, many times and wasted many hours trying to get through to them, they never apologised, they didn't offer any other solution or compensation. It's fair to say they didn't care. We eventually got through to a young lady called Heather, who said she would get the manager to call us, when we didn't hear back from the Sykes manager we called again, we were informed the manager wouldn't call as it didn't require a phone call and wasn't important enough, yes really. We have been booking holidays in Lyme Regis for at least 15 years, through Lyme Bay holidays which have always been fantastic, helpful staff, shout out to Mia and great properties. Now Sykes have taken over and after this awful experience we will never book with them again. The last older gentlemen my Mother spoke to, in a last ditch attempt to book a new property was so patronising and point blank refused to help her, he simply said your money has been refunded, though we're still waiting, it left her in tears, unforgivable! We're still going to Lyme Regis but will now stay in the hotels in the area. So the losers in all of this are the property owners, as clearly Sykes are so big they can afford to treat their customers with complete contempt. This area is crying out for a genuinely local holiday property company acting in the interest of customers and owners. I would urge anyone considering booking to look at the countless genuine reviews about how Sykes deal with issues, it's pure brand damage for a company failing its customers and property owners.