I am absolutely appalled at Sykes, my elderly parents booked a property thru booking. Com but managed by sykes it wasn't clear on the listing that the property was accessed by external metal fire escape type staircase , wasn't in property description, u physically have to click on the bit that says managed by sykes even tho it doesn't tell you to to get the info , on the sykes site it specifies the staircase but as my parents didn't book with them, they did not see the info until after booking & paying, I have been on phone calls & whatsapp to try to get a non refundable deposit, as I feel the info should of been there but wasn't, also no pics of the staircase so deserve their money back, sykes do not care that my parents can not go on holiday to this property as not safe for them to access & now losing £350 , they do not care about their customers, I will be taking this further I have included a pic of staircase that I found by searching the property from when it was up for sale