At the end of our stay at a cottage near Bath, we discovered while stripping the beds something resembling excrement between the duvet and duvet cover. We complained to Sykes. They did not respond but when we persisted they denied any responsibility and the owner of the cottage refused to do anything. Since we booked the cottage from Sykes, they should take responsibility for any problems but they claim that the contract is with the cottage owner. Basically if you have a problem, Sykes will do nothing - so my advice is, don't hire from them as they have very poor customer service.