We booked Cart Barn through Sykes Cottages, looking forward to a relaxing stay. Unfortunately, our experience was far from what we had hoped for due to a serious issue with wasps.
Within 30 minutes of arriving, we discovered numerous wasps inside the cottage. We managed to let most of them out and immediately contacted the owners. They were on holiday and informed us that wasps might be "normal" for this time of year but promised to visit the next day to investigate.
We stayed the night, but by morning, the situation worsened. There were even more wasps inside, and it was clear the cottage was not a safe or comfortable place to stay. At that point, we decided to leave.
We contacted Sykes Cottages for a refund, and while they liaised with the owners, we were only offered a 5% refund and a future off-peak stay. Unfortunately, after this experience, we have no intention of returning.
This was a deeply disappointing stay, and we feel the response from both the owners and Sykes Cottages was inadequate given the circumstances. We would not recommend this property to anyone unless the wasp issue is thoroughly addressed.
1 month ago
Sykes Cottages has a
1.2
average rating
from
1,489
reviews
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