Firstly trying to contact this company is very difficult you can use the contact facility ONLY if you’re making a new booking otherwise you have to rely on what’s app and wait for a response . They give no contact no although I’ve just found one online which I will now use. We encountered a difficult personal situation and all we wanted was a seven day extension to pay the second part of the deposit BUT we were just quoted the booking terns told we’d lose the booking if we didn’t pay!! I’m not prepared to lose the holiday so I told them we’d sit in the cold and cut back Xmas to do this to which they replied thank you for confirming that you will pay on time !!! What a heartless and callous company just concerned with money and no compassion at all !! Absolutely disgraceful attitude and I’d never ever recommend using them to anyone so beware this company DO NOT CARE ABOUT THEIR CUSTOMERS! At all !!