Booked with Sykes, no customer care to speak of despite using their App, email and telephone calls. I reported the following to them, we paid £1300 for a week in the Lake District Christmas 2024. Very disappointed with our stay at Eribel Cottage, Threlkeld. Property is in need of deep clean, previous reviews mention this. Heating thermostats were not working correctly, so heating was hit and miss, also previous reviews report this. Television is not Smart, nor does Netflix play and again previous review on this. So why have these not been rectified? Reported to Sykes whilst there and been home 2.5 weeks and 3 calls to them. These issues have not been addressed. Finally offered £100 compensation, which I declined. I won't book again with Sykes. This property is not as advertised by them.