Worst company there is to do business with. My mother is a pensioner with COPD and numerous breathing disorders. She booked a cottage and they would not confirm where the location of the cottage was. She was sent her information and it turns out its 30 foot from a main road. When she called and asked nicely to be moved they said no. She would have to pay over 180 and thats final. She asked to speak to a manager and they refused and said there is no manager. She authorised me to speak on the account and all they said was "its in our terms and conditions". No care or consideration for their customers. I said I would write a review and they said thats fine. Customer service is non existent.