I have rented 2 apartments through Sykes this year and on each occasion their customer service has been useless when dealing with problems. The first was in Dartmouth in June 2019 when they e-mailed me a week before we were going, to warn me that there was building work next door. I rang them immediately to find out what the work was and what options we had, with no helpful response. I then saw the review from the previous renter to find that the view was obscured by scaffolding and angle grinders running from 7:30 in the morning till 5 in the afternoon. I rang Sykes again to see if they could offer an alternative, they would not provide alternative accommodation. Needless to say I cancelled the reservation and asked for my money back, then found better accommodation elsewhere. The second was in Scarborough in July 2019. The "stunning" apartment was one of 6 in a smart looking building pictured in the web page. When we arrived we found the appartment was actually in the rear car park not one of those in their web picture. Cars were parked next to the lounge windows. The only entrance to the other apartments was next to our lounge so blinds were drawn for privacy. The windows of the Convalescent home next door looked straight into our lounge windows. Sykes also neglected to mension the apartment number in their confirmation so had to try the code they gave us on all 6 key safes to find which was ours. I rang Sykes to see if there was any alternative accommodation and again they were unhelpful.