This is the first and last time I book anything with Sykes! We booked an apartment in April for July next year to visit my partners grandma in Dorset. However, our daughter has a medical condition which now requires additional care and my partner has to quit her job to facilitate this. This loss of income and the additional care my daughter needs meant that this holiday became too expensive for our budget and also unsuitable for our daughter meaning we needed to cancel. When booking, there was an option to pay a £20 deposit which we took advantage of. Today I have come to cancel this holiday due to our change in circumstances and was horrified to find that there is a cancellation fee of 30% of the entire holiday which equates to just shy of £400! I explained that we are in no position to pay this fee and are any options available to waiver (or at least reduce this fee) due to our situation and there still being over a year left until the holiday but was told no and that this fee would still need to be paid before cancellation. This is devastatingly high given the struggles we have already endured but Sykes don't care about that, they just want your money! To make this worse, if we don't pay this amount in time then the full amount needs to be paid whether we go or not. I am now left with a partner in tears wondering how we are going to pay this amount of money on our reduced household income. It is also worth knowing that it didn't state that the cancellation fee would be so high if taking the 20% deposit option (or at least it wasn't clearly visible when I booked)