A sci fi fantasy!! Have you ever watched a sci fi film where spacecraft operate on the edge of known space? If not then do so before booking with Sykes ...they seem to operate on the very edge of known law. Recently booked a holiday with Sykes which was ok ...on the basis of that booked another using the Sykes feedback ...after booking I discovered that Sykes feedback seems to be extremely selective ! And stumbled upon some true feedback on this an other non associated sites . We booked a beach holiday with the specific remit if taking our ageing golden retriever on a lovely holiday near the beach ...the Sykes blurb said very close to miles of golden sands ...in reality reading true reviews this was sort of true but after you negotiated a no man's land of swamp and rocks ..totally unsuitable for our dog ...we rang Sykes to try and get alternative accomodation but nothing else available...so we had to cancel ...then the fun starts ! ...Sykes wanted a total cancellation fee if approx £225 for a £550 holiday ...when I asked what this money was for I was told the owner had already been paid for the holiday. Asked if the insurance we also paid covered this and told no ...fortunately the owner of the cottage rang us to assure us the beach etc was fine and he would send photos ...he never did ...however I did ask him what Sykes had paid him and the answer was ...nothing ...rang Sykes again and pointed out that demanding money in these circumstances was a little "smelly" and they still refused to budge ...but I wasn't happy with this and eventually all that was paid to Sykes was a £58 booking fee...paid to the owner ....throughout this I was met with complete lack of professionalism and utter cheek at times from Sykes staff ...they seem either completely incompetent ...untrained or have no authority to make decisions ...when you ring you can never speak to the same person and when you are quoted conversations recorded on their computer system it in no way reflects the actual conversation ....my advice would be ...by all means use them but be aware their own reviews are NOT comprehensive and if you have an issue prepare to dig your heels in as they just seem to perpetually fob you off