Shocking experience. Rep's to not appear to communicate to each other. We never received a confirmation for our money our holiday. 7 days later confirmation was sent after we had to email live chat and telephone to cancel holiday due to stress and lack of communication. I would never use your company we were assured by Kate we would get our deposit back. Only to discover you tried to take money for the whole amount. Very untrustworthy. Extreme stress and am sorry we didn't read reviews before we booked. I wonder will I get a response to this message! Valerie